Sr. Engagement Manager @ Aviatrix · Ex-AWS Sr. CSM · AWS AI/ML Ambassador 2024 · $500M+ career portfolio · Agentic AI builder
"Finds the business problem most engineers miss — and builds the AI system most business leaders cannot."
17 years turning enterprise complexity into measurable results across Fortune 100 accounts. I identify the business problem in the data, design the AI system to move it, and lead the cross-functional team to ship it — in production, against real customers.
Engage
A full-time leadership hire, or fractional senior firepower through my own practice — same operator, sized to the problem.
A leader who builds and runs production AI — not one who merely mentions it. Bridges the gap most candidates fall into: not theoretical like a consultant, not siloed like an engineer.
"I help companies find the business problem worth solving with AI — then design and ship the system that actually moves it." Senior firepower for teams that need the outcome, not another full-time seat. I plug into your team, not around it.
By the numbers
Career portfolio managed across contract & engagement value
ARR enterprise portfolio owned as Sr. CSM at AWS
Enterprise technology delivery, from PMO to production AI
P&G · ViacomCBS · Charles Schwab · American Express · Redfin
Selected as an AWS AI/ML Technical Field Community Ambassador
Approach
I found a retention problem hiding in the data, then built the system to move it — a production multi-agent GenAI motion people used to make real decisions with customers. The prompt is the small part. The real work is the envelope around the model: the context it can see, the verification that catches it, the loops that let it run, and the memory that lets it improve.
In a working agent, the input is roughly 20% prompt and 80% dynamic context — memory, retrieved docs, tool definitions. The job is wiring the right context to the right runtime, not wordsmithing.
A separate, context-isolated checker that never sees the reasoning behind an artifact. It's the only reason a system can run unattended — and even then, "done" is a claim, not a proof.
Stop hand-prompting. Build a system that finds the work, drafts it, checks it against a verifiable stop condition, and decides the next move. You stay on judgment; the loop absorbs the iterations.
Fluent-but-generic output is worse than none when it ships to a customer. A phased quality stack — lint, scoring, generator/critic isolation — is the envelope that makes AI text safe to send.
A reusable, practitioner-facing method for designing, delegating, and deploying AI use cases — from scoping the outcome to observing it in production.
Selected work
A sample across production AI, hyperscale cloud programs, and shipped tooling.
Enterprise programs
Found a retention problem in the account data, then designed and shipped a production multi-agent generative-AI system into a live go-to-market motion — with human approval gates and verification built in. Led across functions that don't usually build software together and overhauled the process so the output could be trusted in front of customers.
Aviatrix · 2025–presentLed core delivery on a large-scale, multi-year AWS-exclusive cloud program at Redfin — ramping a global technical training hub and managing the program budget, while driving seven-figure documented customer savings across the wider portfolio.
Amazon Web Services · 2021–2024Led the cloud migration to AWS behind the ViacomCBS / Paramount+ streaming launch — one of the firm's largest programs — and authored a Migration Factory playbook that was adopted company-wide.
2nd Watch · 2020–2021Built and ran a global IT infrastructure program for Procter & Gamble: a network refresh across 312 sites in 52 countries with 11 team handoffs — moving a Fortune-50 organization without formal authority.
World Wide Technology · 2015–2020AI systems I've built · personal, portable builds
A three-layer anti-slop quality stack — deterministic lint, authenticity scoring, and generator/critic isolation — earned in phases, each gated by evidence. The envelope that makes AI text safe to send to a real customer.
In productionA deterministic checker that catches the tells of AI-generated writing — filler, hedging, structural giveaways — and flags them before a draft ships. Builds a hard verification layer around the model instead of hoping for a good generation. Shipped and installable, portable across Claude Code and Cowork.
Shipped · installable pluginA self-grading agentic operating system: scheduled agents that gather, verify each item against the live source, and surface prioritized work — then grade themselves in a monotonic-improvement tracker and get less wrong over time, without supervision.
In productionA design-first portfolio of delegation personas, each with a defined contract — inputs, outputs, and the decisions it can make alone — over a shared memory frame and verification primitive. Map the work before you name the agent.
Design-first · phasedExperience
The only EM with functional depth across all six engagement tiers. Leads the largest enterprise engagement in the organization with a 15-person cross-functional team; designed and shipped production agentic GenAI for retention and expansion; overhauled engagement processes now standard across Professional Services.
Enterprise program delivery and workflow design across cross-functional client teams.
Independent advisory across delivery strategy and AI/cloud program design.
"COO of the account team." Managed a $106M ARR enterprise portfolio and drove seven-figure documented customer savings across cost optimization, licensing, and migration; core delivery on Redfin's large-scale AWS program; selected as an AWS AI/ML Ambassador (2024).
Led one of the firm's largest programs: the ViacomCBS → AWS migration enabling the Paramount+ launch. Authored the company-wide Migration Factory playbook.
Global P&G infrastructure program across 312 sites in 52 countries; Charles Schwab data-center migration & firewall automation; 2015 PS Innovation Award for a company-wide PMO dashboard.
Built the first PMO at an AWS-focused startup, enabling 400% growth in eight months; up to 70 concurrent projects across four PMs.
Owned tech strategy, DR, and IT lifecycle across six locations; launched a new ERP, built an Agile dev team, and cut help-desk response from three days to under an hour.
Early-career delivery leadership, including DoD/federal 8(a) contracting and standing up software dev teams.
Capabilities
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